Support
Before asking
Section titled “Before asking”Most questions are answered by four pages:
- Reading the numbers, for anything that looks like a wrong figure.
- The support matrix, for anything that looks like a missing feature.
- Troubleshooting, for a symptom.
/health, for whether the deployment is open for trading right now.
Where to go
Section titled “Where to go”| What | Where |
|---|---|
| A question about using Core | Open an issue |
| A page here that does not match the product | Open an issue, naming the page and the screen. That mismatch is a defect in this repository |
| A broken link or a rendering problem | Open an issue |
| A suspected security issue | Report privately. Do not open a public issue |
| Other Bitcoin Universe products | docs.bitcoinuniverse.io |
What to include
Section titled “What to include”- The page or route, and the width you saw it at.
- What you observed, and what you expected instead.
- The smallest set of steps that reproduces it.
X-Request-Id, if an API call was involved.X-Universe-Release, so the report is pinned to a build.- Screenshots or response bodies with personal data removed.
Never include a seed phrase, a private key, an unbroadcast signed transaction, a session token, or anyone else’s address. None of those are needed to reproduce a defect, and they cannot be un-sent.
Security scope
Section titled “Security scope”In scope:
- The Core application at
https://www.bitcoinuniverse.io. - Its public API responses, including the health and readiness contracts.
- These documentation pages.
Reports about a third party’s wallet extension, node, or explorer belong with that project. If the issue is that Core handles their response unsafely, that is in scope here.
Please do not run load tests, automated scanners, or denial-of-service attempts against production; do not access, modify, or retain another person’s data; and do not use a real transaction to demonstrate a defect when a description or a testnet reproduction would show the same thing.
What nobody will ever ask you for
Section titled “What nobody will ever ask you for”Nobody working on Bitcoin Universe will ever ask for your seed phrase, your private key, or a signature outside a transaction you started yourself. There is no support process that needs any of them. Treat any such request as an attack, whoever it appears to come from.