Common problems
If you have paid and something is wrong, go straight to recovery routes. This page is the wider list.
The rule that applies to most of these: do not pay again.
Payment and orders
Section titled “Payment and orders”I paid but it still says awaiting payment
Section titled “I paid but it still says awaiting payment”Wait two minutes. The commit address is checked every ten seconds and an unconfirmed payment is enough, so a payment that is genuinely there usually appears quickly.
Then check on an explorer that your payment went to the commit address the order gave you. A payment to a different address is a different problem.
I sent less than the quote
Section titled “I sent less than the quote”Top the same commit address up to the quoted amount. The flow resumes on its own. Nothing is cancelled.
I sent more than the quote
Section titled “I sent more than the quote”The surplus comes back automatically in the reveal transaction, provided it is big enough to cover the extra bytes and still clear the dust threshold. If it is not, it is added to your inscription output, where you still own it.
My transaction is not confirming
Section titled “My transaction is not confirming”The fee rate was too low for conditions. Two tools:
- Fix My Payment at
/fix-payment, when the stuck transaction is your payment to a commit address. - Bump Stuck TX, for any transaction of yours, comparing RBF against CPFP.
Neither charges a service fee.
The hour ran out
Section titled “The hour ran out”That hour is the life of the price quote, not the order. If you have not paid, start a fresh order at a current price. If you have paid, do not pay again: the address keeps being checked and a late payment is still found.
I closed the tab and cannot find my order
Section titled “I closed the tab and cannot find my order”Go to Home. Orders this browser started are listed under “Orders you started in this browser”. Opening one asks your wallet to prove it owns the order.
It has said “in progress” for a long time after confirming
Section titled “It has said “in progress” for a long time after confirming”That is correct behaviour, not a stall. Inscribe waits for the indexer and your wallet to agree the asset exists before it calls an order done.
If the indexer is behind, the service status panel says so and gives you the height it has reached against the chain tip.
Money and fees
Section titled “Money and fees”Normal and Fast show the same price
Section titled “Normal and Fast show the same price”Expected. Either blocks have room, or the protocol rounds to whole satoshis, or a protocol minimum lifted both. Two prices that are the same number are the same purchase, and the app says so on both tiers rather than selling one as faster.
It says “Cached fees”
Section titled “It says “Cached fees””The rate source is not answering, so the number in front of you is not fresh. It is shown as stale rather than presented as live. Wait for it to recover before committing to a rate that matters.
The total is more than I expected
Section titled “The total is more than I expected”Check which of the three lines grew. The network fee scales with the size of what you are inscribing; the service fee is flat; the inscription output is not a fee at all and stays yours.
Inscribe says I do not have enough bitcoin, but I do
Section titled “Inscribe says I do not have enough bitcoin, but I do”Outputs holding assets were held back from fee funding. The message tells you how many outputs were withheld and how many satoshis they hold.
Send plain bitcoin to your payment address, or lower the fee rate.
Assets and wallets
Section titled “Assets and wallets”My portfolio looks empty or incomplete
Section titled “My portfolio looks empty or incomplete”Check the header. If it reads Partial, at least one source did not answer, and the page names which one. Nothing you own has changed.
“No assets found for this address” appears only when every source answered.
My wallet will not stay connected
Section titled “My wallet will not stay connected”If you use UniSat, sessions are dropped rather than revived when the extension cannot confirm a live active account. Reconnect. This is deliberate: you never act against an address the wallet has not just confirmed.
A flow behaves oddly with Wizz
Section titled “A flow behaves oddly with Wizz”Wizz exposes a single active address. A flow that needs two distinct addresses behaves differently, and Inscribe does not invent a second address to fill the gap.
I got a warning that my address holds assets
Section titled “I got a warning that my address holds assets”Your wallet, not Inscribe, chooses which outputs pay for a wallet send. The warning lists what is at risk and then lets you proceed.
Pay from an address holding only bitcoin, or pick the inputs yourself in your wallet before approving.
The app itself
Section titled “The app itself”The screen I clicked will not open
Section titled “The screen I clicked will not open”A release landed while your tab was open, or your connection dropped. Both produce the same failure and the same fix.
Reload. Nothing you started is lost. Your orders are listed on Home and your wallet reconnects.
A workspace is visible but refuses to act
Section titled “A workspace is visible but refuses to act”Its release gate is off in this deployment. It is not a fault you can clear, and the workspace stays visible on purpose so a switched-off feature does not look like a feature that never existed.
I got a 404 on Recover Sats or the Dogecoin BlockPad
Section titled “I got a 404 on Recover Sats or the Dogecoin BlockPad”Those are the only two surfaces that return the 404 page when their feature is switched off, rather than loading and refusing. A 404 there is a switched-off feature, not a broken link.
Text is too small, or contrast is poor
Section titled “Text is too small, or contrast is poor”Settings carries display controls: High contrast, Large text, Reduced motion, Density, Enhanced focus rings, Screenshot safe, and Colour-blind safe.
Things that are not problems
Section titled “Things that are not problems”| What you see | Why it is fine |
|---|---|
| “Creation in progress” after confirmation | Inscribe waits for indexer and wallet evidence |
| Two fee tiers at the same price | They are the same purchase |
| An order with no age on Home | It predates the list, and says so rather than showing a wrong age |
| A workspace showing Degraded | Reads still work; the page names what is missing |
| An output marked Unclassified | Recognised as present but not placeable. Shown rather than dropped |
Still stuck
Section titled “Still stuck”Open an issue. Say what you were doing, what you expected, and what you saw. If it is an accessibility barrier, say what you browse with; that is more useful than a rule number.